Order Confirmation Agreement
Order confirmations are automatically sent to the billing email address given by you during checkout. If upon placing your order online, you don't receive an email confirmation within 48 hours please contact us immediately at 1-855-318-3211. Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 24 hours from the time you receive the order confirmation to make any correction to the items listed on the order. If after the 24 hours you wish the items on the order changed, we will attempt to make the change with the manufacturer, if the order cannot be changed with the manufacturer, there will be a restocking fee charged. Orders should not be considered changed, unless you receive from Exterior HomeScapes, a confirmation email outlining the changes you requested, which you will only receive upon our verification with the manufacturer that the order has been changed. Upon receiving this email confirmation, you will be required to reply to the change order as verification by you of the changes.
If you would like to exchange or return an item received in the last 30 days, you will need to request a Return Authorization (RA) number via email (Please note that Custom Orders and certain manufacturers are not eligible for return or exchange - see below for more information). You can either send your email to email@example.com or reply to your order confirmation. Please include the reason for the return and also the original order number in your email. After submitting your return request via email, we will review the information and forward via email an RA number and instructions for returning the item. This Return Authorization number is valid for 15 days. Please do not return items to our Atlanta address without prior authorization as some returns may have to be shipped back directly to our suppliers. For returns on all lighting, accessories, furniture, and mirrors that are not defective, we are required to charge a 15% restocking fee (All Brownstone, CFC, Art Classics, E. Lawrence, Lloyd Flanders, Madisons, Inc., Modern History, Noir, Paragon, Peacock Alley, Somerset Bay, Capital Garden, Brookfield, Mirror Image, Fire Pit Art, Stanford Furniture, and Whitehall items are custom made to order and considered final sale). All custom items and certain manufacturers (see below) are final sale. Select Aidan Gray, Alfresco, Arteriors, Currey & Company, Emissary, Emporium, Euro Style, Global Views, Jamie Young, Interlude Home, Loloi, Mirror Image, Regina Andrew, Robert Abbey, Selamat, Solaria, Studio A, Surya, Worlds Away, Anamese, Zentique, Port 68, Bungalow 5 and Real Flame items are non-returnable. Please contact us with any questions on whether or not the item you are interested in is a returnable item.
Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 30 days for a refund or exchange. In the event an item is returned in a condition where it cannot be resold, you will be asked to have the product picked up at your expense. If not picked up within 15 days of Exterior HomeScapes contacting you, the item will be destroyed in field or given to charity. Shipping fees are non-refundable. We offer free shipping on many of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost, in addition to the 15% restock fee. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.
Furniture, Lighting, and Custom Items
Because many of these items are made to order, custom pieces are not returnable or refundable. Custom orders include (but are not limited to) any and all items from Brownstone, CFC, Capital Garden, Art Classics, E. Lawrence, Lloyd Flanders, Madisons, Inc., Mirror Image Modern History, Noir, Paragon, Peacock Alley, Somerset Bay, Brookfield, Fire Pit Art, Stanford Furniture, and Whitehall items along with select Aidan Gray, Alfresco, Arteriors, Currey & Company, Emissary, Emporium, Euro Style, Global Views, Jamie Young, Interlude Home, Loloi, Regina Andrew, Robert Abbey, Selamat, Solaria, Studio A, Surya, Worlds Away, Anamese, Zentique, Port 68, Bungalow 5 and Real Flame items. If you are at all uncertain if what you are ordering is considered custom, please contact us at 1-855-318-3211 to verify. You have up to 24 hours from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 24 hours custom orders are non-refundable. Upon delivery, please take time to inspect all freight shipped furniture items carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 3 business days. Unfortunately, claims made after the 3 business day window will not be accepted. We do not offer refunds or returns on damaged items, only replacements. Please refer to our vendor warranties for specific information on individual policies.
If for any reason your custom furniture piece does not arrive with the specifications that you selected when ordering, Exterior HomeScapes reserves the right to have the item or items replaced and reshipped at no additional charge to you. You should contact us immediately if this occurs so that we can get the replacement in the works as soon as possible. While the manufacturers do their best to ensure excellent packaging; occasionally glass and mirror, or larger freight items could get damaged at the hands of a delivery carrier in transit. Items received with broken glass or that are considered minor and can be repaired by a furniture technician ARE NOT considered defective products. ExteriorHomeScapes.com and the manufacturer reserve the right to repair or replace the item as quickly as possible. In these cases, you can contact our customer service department and we will be happy to address the concern at no additional cost to you.
Exterior HomeScapes does everything possible to assure a smooth and prompt delivery of your furniture and custom items. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each furniture manufacturer but estimated lead times are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time. Also note that shipping time for freight items is approximately 7-15 business days from the time that the item(s) are scheduled for pickup from our manufacturer. We act as your liaison to best assist you in a prompt delivery but again, there are variables that are out of our control as we are considered a third party. We know you'll enjoy the product that is made especially for you!
Color note: Because every computer monitor & every web browser displays colors differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen.
Natural Products: All items made from natural products such as but not limited to-limestone, marble, alabaster, granite, reclaimed wood as well as natural finishes will have natural variations and no two will be the same. These variations should be expected and are not seen as defects.
You can expect a refund in the same form of payment originally used for purchase within 7 days of our receiving your return. Please understand that it takes several days for us to go through returns and to inspect them. After inspection it is sent to our credit department for processing. If accepted, a credit is given and it takes several business days for a credit to post through the credit card processor and issuing bank. All returns and exchanges will be credited less 15% restocking fee and shipping costs. If an item was free shipping, the original shipping costs incurred by Exterior HomeScapes will be deducted. ExteriorHomeScapes.com reserves the right to charge restocking fees on any and all returned or exchanged items. If you have not received a credit and it has been longer than 7 days, please give us a call at 1-855-318-3211.
Wrong Products Received
If you are shipped a different product than you ordered, please email firstname.lastname@example.org or call us at 1-855-318-3211 within 48 hours of receiving the product. We will provide an RA #, instructions and a shipping label for shipping the product back. We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges.
Cancellations and Changes
If you need to cancel or make changes to an order you must contact us the same day that you placed the order at 1-855-318-3211 or via email at email@example.com. Some orders ship the same day, so we need to know as soon as possible. Calling in or requesting a cancellation does not guarantee your order can be cancelled or changed as it may have already been picked or shipped by ExteriorHomeScapes.com or the manufacturer. For more information read our Cancellation Policy. Back-ordered items can be cancelled at any point before the item ships, or if it is made-to-order before production begins.
If an item is received by you and is thought to be defective please contact us immediately. Photo proof must be emailed to firstname.lastname@example.org along with your original order number and the description of defect. If deemed defective by Exterior HomeScapes and the manufacturer, you will receive a replacement of the same item at no cost to you. Exterior HomeScapes will have the defective product picked up at no cost to you (the item must be in its original packaging). DEFECTIVE PRODUCT MAY NOT BE RETURNED FOR REFUND, REPLACEMENTS ONLY. Defective claims will not be honored after 5 business days of receipt.
A Freight Line company may deliver the item(s) you have ordered if they are oversized. You, or persons acting on your behalf, must be present at the time of delivery. In such cases a representative from the freight company will call and set up delivery.
IF YOU RECEIVE A SHIPMENT FROM AN ORDER THAT YOU PLACED WITH EXTERIORHOMESCAPES.COM WITH OBVIOUS FREIGHT DAMAGE, YOU MUST REFUSE THE SHIPMENT AT THE TIME OF DELIVERY AND NOTE THE DAMAGE ON THE BILL OF LANDING. WE WILL THEN ORDER AND SHIP A REPLACEMENT TO YOU AT NO CHARGE. IF YOU OR THE PERSON ACTING ON YOUR BEHALF SIGNS FOR THE SHIPMENT WITHOUT REPORTING ANY DAMAGE YOU ARE RESPONSIBLE FOR ALL DAMAGES AND MUST MAKE ANY CLAIMS WITH THE SHIPPER. PLEASE MAKE SURE THAT YOU INSPECT ALL PACKAGES BEFORE YOU SIGN FOR THEM.
If you receive a shipment from an order that you placed with ExteriorHomeScapes.com with concealed damage, via freight line, or ground shipments (UPS/FEDEX), you must report the damage within 48 hours to our customer service department. If you fail to report the damage in a timely manner you could be responsible for all damages. Photo proof must be emailed to email@example.com along with your original order number and the description of the damage. Damage claims will not be honored after 5 business days of receipt. DAMAGED PRODUCTS MAY NOT BE RETURNED FOR REFUND, REPLACEMENTS ONLY.
Shipping on Most Products
ExteriorHomeScapes.com has agreements with most manufacturers to ship your order direct from the manufacturer’s warehouse to your door. You are getting the products straight from the source so there is less chance for delay getting the product to you. Orders sent via "UPS/FedEx Ground" average 3 - 7 business days once they leave the factory. Orders sent via Freight Carrier average 7 -15 business days depending on location once the leave the factory. Please keep in mind that these time frames are AFTER the product leaves the factory.
Once you have been contacted by the local delivery agent to set up your delivery, delivery must be scheduled within 10 days. If delivery cannot be scheduled within ten days, please contact us to make special arrangements otherwise, daily Storage Rates will apply for a maximum of 30 days. If after 30 days, delivery has not been completed, the order will be deemed unwanted and disposed of or donated at the discretion of Exterior Homescapes LLC. Please contact us regarding Daily Storage Rates.
ExteriorHomeScapes.com automatically calculates your shipping costs at the time of check out in the shopping cart process once an item is placed into your cart with the appropriate delivery method chosen and your zip code entered if the item does not ship free. Shipping and handling charges for all items are a per item charge based on the weight of the item, size of the box and the delivery destination. Shipping costs are for the contiguous 48 states. Please call Customer Service at 1-888-285-3211 or email firstname.lastname@example.org for shipping rates to Alaska and Hawaii or internationally. Most items due to their size cannot ship internationally however if you have a freight forwarder that you work with here in the states we will be happy to ship the item to them.
Tracking Your Order
Once your item has been shipped you may contact Customer Service to obtain a tracking number. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on UPS or another carrier’s website.
If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s).
Sometimes an IN-STOCK item may actually be OUT OF STOCK (sometimes an item may sell out before we've had a chance to update the web-site). ExteriorHomeScapes.com can ship most items in the time frame described on the item page, but occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers. ExteriorHomeScapes.com will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no freight charge (you only pay freight once). If the item is no longer available we will do our best to notify you immediately. Exteriorhomescapes.com does it's best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is back ordered more than 4 weeks. Response via email is required before the order will be processed. Please call a customer service representative at 1-888-285-3211 to check stock and real time availability on all products listed on the ExteriorHomeScapes.com website.
ExteriorHomeScapes.com will in no way be responsible for losses by customer due to scheduling of electricians, contractors, or other professional installation.
Exterior HomeScapes is a registered corporation in the State of Georgia and is responsible for collecting 8.0% state sales tax on all orders shipped within the state. Our shopping cart will automatically calculate this tax on all orders shipped within the state of Georgia.
This site is provided by Exterior HomeScapes on an "AS IS" basis. Exterior HomeScapes, LLC makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the fullest extent permissible by applicable law, Exterior HomeScapes disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Exterior HomeScapes, LLC will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages. YOUR USE AND BROWSING IN THE WEB SITE ARE AT YOUR OWN RISK.
Secure Payment Options
We accept MasterCard, Visa, Discover, and American Express cards. All transactions are handled through a SSL secure server protected by GeoTrust Inc.
Links to Third Party Sites
The site may contain links to other third party sites. We are not responsible for the privacy practices or the content of these third party sites.
All content included on this site, such as text, graphics, logos and images are the property of Exterior HomeScapes, LLC or its suppliers and are protected by U.S. and international copyright law. The compilation of all content on this site is the exclusive property of Exterior HomeScapes, LLC. and protected by U.S. and international copyright laws. The content of this site is intended for use as an on-line shopping resource. Any other use, including the reproduction, modification, distribution, transmission, or republication, of the content on this site is strictly prohibited. All trademarks and brands are property of their respective owners.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information*. This may include your name, address, telephone number, e-mail address and credit card number. We use this information to process your purchase transactions and to send you marketing and/or promotional materials by e-mail. Emails may contain links to Third Party Sites owned and operated by different companies over which we have no control. You are advised to read the posted privacy policies of these sites before revealing any personal information. You always have the option to opt out of mailings by simply contacting us via our "Contact Us" page. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, and safety.
Exterior HomeScapes, LLC makes all reasonable efforts to ensure the accuracy, correctness and reliability of the site content, but we make no representations or warranties as to the site's accuracy, correctness or reliability. Exterior HomeScapes, LLC reserves the right to correct improperly priced items at any time. In the event an improperly priced item is discovered after credit card processing, Exterior HomeScapes, LLC will promptly void the sale, issue a refund via the same method used to purchase the item, and give the customer an opportunity to purchase the item at its proper price.
All products are covered by manufacturer warranties only and not by Exterior HomeScapes, LLC. If you need assistance in the process please contact 1-888-285-3211 or email email@example.com and we will be happy to provide you with the manufacturer’s contact information.