Order Status & History
To check your order status or to view order history please Log In to your account, send us an Email or give us a call at 1-855-318-3211.
Tracking Your Order
Once your item has been shipped you may contact Customer Service to obtain a tracking number. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on UPS or another carrier’s website.
If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s).
Sometimes an IN-STOCK item may actually be OUT OF STOCK (sometimes an item may sell out before we've had a chance to update the web-site). ExteriorHomeScapes.com can ship most items in the time frame described on the item page, but occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers. ExteriorHomeScapes.com will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no freight charge (you only pay freight once). If the item is no longer available we will do our best to notify you immediately. Exteriorhomescapes.com does it's best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is back ordered more than 4 weeks. Response via email is required before the order will be processed. Please call a customer service representative at 1-855-318-3211 to check stock and real time availability on all products listed on the ExteriorHomeScapes.com website.
ExteriorHomeScapes.com will in no way be responsible for losses by customer due to scheduling of electricians, contractors, or other professional installation.
For a complete list of Terms & Conditions please visit the "Terms & Conditions" link at the bottom of any page under Service & Support.